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We are Cleaning Experts

3/20/2020 (Permalink)

Hand with glove spraying cleaner We can handle residential and commercial cleaning jobs

SERVPRO is Here to Help during this time of need 

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards. 

Specialized Training 

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include: 

  • Kitchen/Food Areas 
  • Bathrooms 
  • Schools/Classrooms 
  • Offices 
  • Retail Spaces 
  • Water Fountains 
  • Shelving/Racks 
  • Sales Counters 
  • Carpets and Rugs 
  • Stair Handrails 
  • Elevator Cars 
  • Playground Equipment 
  • Fitness Equipment 

Specialized Products 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. 

Call Today for a Proactive Cleaning 

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Northwest Phoenix/Anthem (623) 780-9111

The Main Differences Between Flooding and Storm damage

3/4/2020 (Permalink)

Flooded house. Consequences of a storm The main difference between water damage and flood damage is where the cater comes from.

The Main Differences Between Flooding and Storm damage

There is a thin line between a storm and flood damage that you might miss on a regular day. It becomes apparent only when you’re looking at thousands of dollars’ worth of water damage. Therefore, knowing the difference between these events could prevent awkward situations and also save your business from drowning in debt or even worse.
Here are the main differences between storm and flood damage:

  • Source of water
  • Level of contamination

Source of Water
In Rio Vista, AZ, a flood is defined as any water that comes from the ground level going up. That includes overflowing rivers, lakes, creek and other water sources. However, determining the cause of flooding can be quite tricky as some policies define it differently.
Storm damage, on the other hand, is the ruination that follows a hail storm, hurricane, and any other similar event. The destruction is usually catastrophic, and that explains why most insurance providers require business owners to have an additional policy to cover it.

Level of Contamination in Water
Due to the destructive nature of storms, there could be a drain backup that results in a black water spill. That creates a professional level situation, which requires a pretty expensive and time-consuming cleanup. Most of the building materials and furniture from a black water flood end up in a landfill, driving the cost of recovery through the roof.
Flooding can also break the sewer system, but that rarely happens. That makes it a category 2 flood, which is relatively easier to clean. So, most of the office equipment can be salvaged from this type of flood damage without issues.
People assume that insurance will cover any water damage in the workplace by default, but it doesn’t work that way. That explains why most small businesses end up closing up shop after storm damage or get stuck in long, expensive court battles with insurance companies.

Proper Dryer Maintenance

2/28/2020 (Permalink)

using a bristle brush to clean the lint trap on a clothes dryer. To prevent a dryer fire, remove lint from the lint trap every time you use your dryer

Having a washer and dryer in the home is an expected convenience for most homeowners in New River, AZ. If a lint fire breaks out, however, this convenience can turn into a major problem. Proper maintenance can help you avoid fires.

What To Clean

There are three main parts of your dryer that you need to make sure you clean regularly:

  • Lint trap
  • Lint pipe
  • Inside of dryer

To prevent a dryer fire, remove lint from the lint trap every time you use your dryer. This is the first step to preventing buildup. The lint pipe should be vacuumed out about every three months. While you have the dryer pulled out to clean the pipe, it is more convenient to open your dryer and vacuum out the inside.

What To Look For

It's a good idea to have your dryer inspected at least once a year. A maintenance professional can not only give your dryer a tuneup but also look for any problems that can lead to a lint fire. Even with regular maintenance, though, you may notice signs that your dryer has become a fire hazard. Check your outside vents when the dryer is running to make sure that they are open. This allows lint to make its way outside instead of clogging up the pipe. Check the grates around the opening for nests and clear out anything that small critters have tried to use to make their home there. Install covers for outside vents to protect them from the elements. Keep the area around your dryer clear of flammable materials, and follow the manufacturer's instructions on proper usage.
Preventing a lint fire takes regular maintenance. There are many simple things you can do to protect your home when it comes to dryer usage and upkeep. Fire mitigation experts recommend that you enlist professional help for any dryer maintenance you are uncomfortable doing yourself.

How Often Should You Replace Plumbing Supply Lines

2/21/2020 (Permalink)

Bathroom supply line Supply line damage is the worst nightmare any homeowner can live through

Common Causes of Supply Line Leaks

All bathroom fixtures need a supply line to deliver fresh water and a drain to send away greywater. These fixtures sometimes fail, resulting in thousands of dollars worth of water damage. However, these lines can also last a lifetime if you choose the right materials for the build.
Common causes of supply line leaks include:

  • Frozen pipes
  • Clogs
  • Corrosion
  • Damaged pipe joints

Plastic Lines

Plastic lines are the cheapest plumbing materials right now, but they are not the best option. Every time temperatures plummet, the risk of supply line damage in plastic plumbing systems triples as they can't handle the pressure from solidifying water. According to manufactures, they are supposed to work for 5-8 years without problems; but that rarely happens in Glendale, AZ

Steel Braided Pipes

Steel braided pipe outperforms plastic pipes in almost every aspect, with the main advantage being its strength and corrosion resistance. This pipe can last a lifetime if given proper care and maintenance, which makes it more economical compared to the seemingly cheaper plastic ones. Steel braided pipe is also a good option for people living in hot areas as it is UV-resistant. Overall, this is the only material that can handle a lot of stressful situations.

Washing Machine Hose

Sometimes, supply line damage is not always the problem causing the bathroom leak. It can be a broken washing machine hose that's causing the issue. Most of these hoses need to be replaced after 3 years, but it is good practice to keep checking the hot water line regularly. Also, inspect all the joints for any signs of leaking.
Supply line damage is undoubtedly the worst nightmare any homeowner can live through. That's why you need to use the right materials to avoid expensive restorations in the future. Additionally, stay on top of any leaks by doing regular inspections, especially in unheated areas of the house.

The Importance of Troubleshooting Sprinkler Systems

1/30/2020 (Permalink)

Watering lawn with sprinklers Troubleshooting an irrigation system is a smart idea and can prevent a catastrophic event

The Importance of Troubleshooting Sprinkler Systems

Many commercial buildings in Phoenix, AZ have sprinkler systems installed. Maintaining a plush, green lawn is an important part of presenting a professional appearance to customers. Commercial irrigation systems can take the work out of running and moving manual sprinklers. They are great when they work well but if sprinklers malfunction, they can cause serious damage. Standing water, if left unattended, can seep into the foundation of a building and cause significant flooding. Troubleshooting an irrigation system is a smart idea and can prevent a catastrophic event.

Cracked Supply Lines

Trees can seriously interfere with an irrigation system. Large trees have enormous root systems that can damage lines when they break through the pipes. If the pipe cracks, the water pressure can be compromised. Foot or bicycle traffic can also cause cracks in underground lines by putting excessive weight on piping. Cracks can cause serious flooding and may require an expert who is knowledgeable in water damage repair to handle the situation.

Broken Supply Lines

Sprinkler systems have zones that cover designated areas. If the zone isn’t working properly, irrigation problems can result. If a system fails, there are some key things to monitor:
• Electrical issues - When a timer or wire malfunctions, it can cause a short in the electrical equipment.• Corrosion – Wires that have gotten wet can corrode and result in poor connections. This can cause the timer to fail. • Cracked pipes - If a pipe cracks it can allow water to seep into the line.• Sprinkler heads - When a sprinkler head breaks it can cause water to gush and pool in the soil.
Repairs to an irrigation system can be costly. If the problem isn’t discovered quickly, flooding could occur and damages to the business could be significant. Not only would cleanup from flooding be expensive, but the downtime in productivity could be lengthy. Following these smart troubleshooting tips could significantly reduce the risk to your business.

3 Causes of Ceiling Tile Discoloration

1/20/2020 (Permalink)

Ceiling discoloration due to water damage and mold growth Ceiling damage due to mold growth in Anthem, AZ

Consider These 3 Causes of Ceiling Discoloration

Discolored ceiling tiles can be unattractive. They can also be a sign of a larger problem, such as tile mold. Before repairing or replacing discolored tiles, it is usually a good idea to identify and address the cause of the discoloration, otherwise, the problem may return. You may wish to consider these three causes of ceiling tile discoloration.


Water damage is the most common cause of tile discoloration and leaks are the most common cause of water damage. These common causes of leaks may be worth inspecting if you suspect you have water stains:

  • Plumbing
  • Old caulking
  • Roof
  • Ice dam
  • HVAC units


Condensation can also cause damage that can lead to discolored tiles. Improperly insulated pipes can sweat, causing water to drip onto ceiling tiles. Exhaust fans that don't properly vent to the outside can also lead to condensation in the air ducts they are attached to. Because these condensation issues are often a chronic problem, the sustained moist environment can lead to tile mold.

Mold Damage

Mold tends to grow on surfaces with high levels of moisture. Ceiling tiles that remain damp for extended periods due to leaks or condensation can be prone to mold growth. High humidity and lack of ventilation can also contribute to mold growth. Discoloration from mold may appear to be a yellow, green or black stain that may darken over time. Mold can spread rapidly. If you have mold on your ceiling tiles, a mold remediation professional in Anthem, AZ, may be able to assist you with cleaning up the mold before it can spread.
Water damage is the most common cause of tile discoloration. If not addressed, moisture can lead to tile mold, which can spread and cause further property damage if not removed. For these reasons, it can be important to find and address the cause of discolored tiles before repairing any cosmetic damage.

What Is Category 3 Water Damage?

1/20/2020 (Permalink)

Flooded studio Flooded building in Anthem, AZ

Many business owners have heard of black water but some may not know exactly what it is or where it comes from. It is a term used to describe water that is likely to contain high levels of contaminants. It is considered to be the dirtiest of the three categories of water and when it is suspected, special care must be taken. If your business in Anthem, AZ, has been impacted by category 3 water, you will need to call a professional water remediation expert to dry, disinfect, and restore your property.

Why It Is Dangerous

Black water is considered to contain concentrated levels of pollutants, making it unsafe to enter. It may harbor impurities that are known to cause harm or illness. If you must come into contact with it, protective clothing should be worn and properly discarded after use. Dealing with this water commonly involves sewage cleanup, which could come from toilet overflows, floodwaters, or other sources. This type of water can contain many types of contaminants in concentrated levels:

  • Parasites
  • Bacteria
  • Pesticides
  • Decaying organic material
  • Sewage
  • Heavy metals
  • Hazardous chemicals

How To Get Rid of It

Category 3 water needs to be dealt with by a professional remediation team that is trained to use advanced technology to dry and sanitize the area. Their services may include pumping out the water and installing industrial blowers to dry the area quickly. Taking immediate action will help stop bacteria from continuing to multiply and halt mold from forming or spreading. Professionals may choose to remove materials that cannot be salvaged and disinfect what is left. As the last step, your restoration company may replace structural or other items, leaving your business as if the problem never even occurred.
If you discover that you have black water inside of your business, you will need to hire remediation experts. With their specialized skills, they may disinfect and restore your building to its pre-flood condition.

How To Maintain Upkeep on a Commercial Roof

12/21/2019 (Permalink)

Construction worker wearing safety harness and safety line working on a metal industry roof new warehouse Men working on roof maintenance in Peoria, AZ

Ways to Prevent Flood Damage In Your Business

If you have a commercial property, have you thought about how important it is to maintain upkeep on the entire building, including the roof? This is essential if you want to avoid problems such as a roof leak or wind damage. If you own a business in Peoria, AZ, you should know the best ways to prevent flood damage and other issues that could happen to your commercial building.

Ensure Cleaning Is Routinely Performed

One way to prevent significant storm cleanup is to take care of the roof with regular maintenance. Have a professional clean both the gutters and storm drains. Look for potential problems, such as twigs and leaves, which can easily collect and cause a backup.

Pay Attention After a Disaster

Make sure to check for a roof leak or possible wind damage after a major event has occurred, such as a hailstorm or tornado. This can help you pinpoint any potential problems that you’ll need to handle which could cause further damage if left unattended. Even if you notice something, it is easier to catch the problem sooner rather than later.

Develop a Plan

Although it may be possible to keep your business open while flood cleanup is being performed, you might need a plan of action if there are serious issues to address. Knowing your options when having work done on your commercial roof can help you plan what to do if significant repairs are required.

Find the Right Professionals To Help

If you are picking up the pieces from storm damage or a flood, it is important to know whom to call. Having a commercial storm damage cleanup expert you can trust can make the process go faster.
If you have a commercial property, it’s important to have a plan when it comes to handling wind damage or a roof leak. Knowing the keys to prevention and the best professionals to call if an accident occurs can ensure your business is covered if something happens. No matter what, it is good to know there is a restoration company that is Here to Help.

How to File a Fire Damage Claim

12/21/2019 (Permalink)

Burned office area Fire damage in an Anthem, AZ office

How to File a Fire Damage Claim

No business leader or commercial property owner ever wants to have to make a fire claim. However, if you find yourself in this position, you're grateful to have a reliable insurance company. Also, it's important to understand the claims process so you can feel confident that you'll get the coverage and help you need. If you follow the right step, your claim should go smoothly.

Don't Delay

If a fire starts in your Anthem, AZ, building during working hours, your first priority should be the safety of everyone inside. Get out as soon as possible, and call for help. As soon as you can, you should also alert your insurance company and start on your fire claim. You need to provide as many details as you can, including:

  • How the fire started
  • What areas of the office were affected
  • The extent of the damage and what was damaged
  • Whether there were any injuries

Provide Documentation

The information you can provide the insurance company about the fire damage in your building, the faster your claim should go. It's helpful to provide photos of the damage, if it's safe to enter the building. If you can't take them yourself, obtain some from the fire cleanup company you hire to restore and rebuild your workplace. Make sure you don't disrupt the scene at all, however.
Put the Restoration Company in Touch With Your

Insurance Provider

Hiring a fire restoration team is another critical component of filing a claim. Your insurance agent needs to know which cleanup company you are working with in order to process the claim. These two parties will communicate while the claim is processing. The insurance company may allow the crew to start repairing some items but also might require all work to start after approving the claim.
Making a fire claim doesn't have to be complicated. Timely action and thoroughness will go a long way toward getting you the right help.

3 Signs You May Have a Shower Leak in Your Home

12/9/2019 (Permalink)

Discoloration on your ceiling might be a sign of a leak

3 Signs You May Have a Shower Leak in Your Home

Your home's bathrooms are an important part of your home in Norterra, AZ, and issues such as a bathtub leak can make it difficult to relax in your home. Many homeowners may question whether or not there is a leak in their tub or shower.

1. Discoloration on Ceilings
If your home's shower or bathtub is on the second level of your home, discolored ceilings may be one of the first indicators of a leak. Water that is leaking from a shower or bathtub can cause your ceiling to swell with water. Damaged ceilings can appear damp. Discoloration on ceilings often occurs when mold begins to grow, which can happen within just one day of a leak starting.

2. Water in Crawl Space
Often, a bathtub leak can result in water in your crawl space. However, many homeowners don't frequently inspect their crawl space and may not be aware of the bathtub or shower pan leak until excessive amounts of damage have occurred. If water is in your crawl space, it is possible that your home's subfloors or floors may have sustained damage. To receive an assessment and to learn about mitigation efforts to minimize the damage to your crawl space, floors and subfloors, it can be useful to contact water damage restoration experts.

3. High Water Bills
If you've noticed your water bills creeping up, this could be a sign that your shower or bathtub has a leak. Though you may use more water if you have guests in your home or if you irrigate your lawn during the summer and spring, a sudden increase in the cost of your water bills without an explanation can indicate a leak. It's often helpful to know the average cost of your water bills so you can look out for any irregularities in water usage.

If you can recognize the signs of a potential shower or bathtub leak in your home, you can often prevent major water damage from occurring.