Recent Posts

How To Repair a Leaking Toilet Tank

1/17/2019 (Permalink)

Water Damage How To Repair a Leaking Toilet Tank Water restoration after a leaking toilet in a New River, AZ bathroom

8 Steps to Fix a Leaking Toilet

When you find water pooling near your home’s toilet in New River, AZ, don’t panic. Check to see if the leak is coming from the tank or the base. If the leaking toilet is at the tank, you can easily fix it with the following eight steps.

1. Shut off the supply water.

The tube below the tank is connected to a valve. Simply turn the valve until the water is off.

2. Remove the tank’s water.

Use a small container to bail the water out of the tank. Once most of the water is gone, use a sponge to absorb the last of it.

3. Loosen the tank’s bolts.

Using an adjustable wrench and screwdriver, loosen and remove both of the tank’s bolts. This will ensure easy removal of the tank.

4. Lift the tank from the base.

Very gently move the tank from side to side until you feel it lift. With the help of a friend, lift the leaking toilet tank and lay it on its side so you can access the bottom.

5. Eliminate the leaking retaining washer.

Remove the washer by turning it until it comes loose. If it is tight, use an adjustable wrench to loosen and remove the rubber piece.

6. Clean the remaining rubber.

Use something hard to scrape the remains of the gasket from the hole and surrounding area. Make sure the area is clean.

6. Install the tank’s new gasket.

Insert the new gasket into the hole and turn until it is tight. Make sure it turns easily because there is a danger of cross threading.

7. Replace the tank’s bolts and nuts.

Reinstall the nuts on the bolts by hand, making sure they are snug, but not overly tight.

8. Reattach the tank to the base.

Move the tank into position on the toilet base. Gently tighten the nuts and bolts until the gasket looks snug in the base. This will prevent a future bathroom leak.

You have just repaired your leaking toilet. However, if you don’t want to do the job yourself, consider calling a water specialist team to do the job quickly and efficiently.

Water Damage Restoration Phoenix

1/9/2019 (Permalink)

Storm Damage Water Damage Restoration Phoenix Flooding in Phoenix, AZ

Call SERVPRO of Northwest Phoenix/Anthem for Emergency help with your water damage!

Call 623-780-9111

We are here to help with water damage extraction, cleanup, structure drying, carpet removal, pad removal and much more! Remember what to do if you have flooding in your home from a storm.

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

SERVPRO of Northwest Phoenix/Anthem works with all insurance carriers and offer FREE estimates. Don't hesitate to give us a call.

Tips for Preserving Personal Items After a Flood

1/9/2019 (Permalink)

Time is of the essence when it comes to safeguarding valuables submerged in flood waters. Mold formation can begin within 48 hours of immersion, and contaminated "black water" can carry dangerous chemicals and pathogens. It's a good idea for homeowners in Phoenix, AZ to learn about content cleaning before disaster strikes. Here are a few tips on what can and can't be salvaged, and how to minimize damage to precious belongings.

Unsalvageable Items

Unfortunately, most porous materials that have come into contact with black water cannot be saved during the content cleaning process. This includes:

  • Furniture items
  • Carpeting and padding
  • Particle board cabinets
  • Portions of drywall or insulation that have been immersed. 

Microscopic toxic chemical compounds and fungal spores can pose a serious risk to a home’s inhabitants. Non-porous items, on the other hand, may be able to be sanitized and kept.

Immediate Steps To Take After Storm Damage

Legal papers, photo albums, artwork and other precious items that cannot be replaced might be saved, especially if you act quickly to minimize further damage.

Papers, artwork and photographs should be separated and removed from albums and frames and placed on plastic screens or hung using plastic clothespins (contact with metal or other types of materials could cause irreparable damage). Photos can also be gently rinsed in clean water before drying. To salvage important books, insert a paper towel every few pages to soak up harmful moisture.

It is recommended that you air dry items indoors. Open windows, air conditioners, fans and dehumidifiers can all help to increase airflow and reduce drying times. Avoid using heat during this process, such as irons or hair dryers, as they can cause further damage.

If the black water contamination is especially severe, or if mold is already present, you may want to leave the bulk of your content cleaning to a professional flood restoration team in Phoenix, AZ.

Partial Loss: What You Should Know

1/8/2019 (Permalink)

Commercial Partial Loss: What You Should Know Fire loss on a facility in Glendale, AZ

Partial Loss: What You Should Know

Fire loss refers to damage caused by the initial blaze, but partial loss refers to the damage that is not overwhelmingly apparent upon your initial walkthrough. Beyond the potential for hidden damage, you should be aware of the problems associated with partial loss recovery.

1. Hidden Damage

Smoke damage is responsible for most issues of partial loss. The residue left by smoke can infiltrate your electronics, appliances and even ductwork. Smoke carries an electric charge, and the soot left behind has specific acidic properties, both of these characteristics can be detrimental to your property and your health.

2. Sight Lines

Fire loss is usually worse in certain areas of the property, the spaces affected by the blaze. However, to ensure continuity across your facility, it is crucial that repairs to the most damaged areas match into the untouched areas. This refers to sight lines, or continuity of appearance, which is essential for business and should be covered by your insurer.

3. Slow Response Times

Another problem associated with partial loss is slow response times, especially if a fire or disaster includes more than one property. Insurance adjusters are often overworked, and if your property is still functional, you will probably have to wait. However, you can continue to call and plead your case, as any type of loss can cause business interruptions.

4. Inspections and Contractors

It is vital to research your contractors because some will try and avoid required work. Sight lines and appearances are all a part of the recovery process, but some contractors will try to convince you that fixing only a portion of your roof is necessary, despite the replacement shingles not matching. Don’t let this happen to you, before starting a fire restoration project reach out to a disaster restoration specialist in the Glendale, AZ, area who is used to the work you are requesting.

Fire loss is bad enough, but partial loss comes with a slew of problems all its own. Pay attention to hidden damage and make sure that your insurer and contractor are focused on your needs.

Puddles in Your Bathroom? Your Shower May Be to Blame

12/30/2018 (Permalink)

Water Damage Puddles in Your Bathroom? Your Shower May Be to Blame Water damage in a Peoria AZ, bedroom

Four Types of Bathtub Leaks

If you're like most people, you're very particular about the space in which you choose to bathe. You like the walls clean, the carpet free of hairs, the tile dry and the temperature just right. So, when something's amiss, you notice, such as that bathtub leak that's been dripping cold water on you during your hot shower for the past week. You know you need to fix the leak, but before you can, you need to identify the type of leak. Below are four common types of bathtub leaks:

  • Grout leak
  • Faucet leak
  • Body leak
  • Shower pan leak

Below are possible solutions to each of the aforementioned issues.

Grout Solutions

If your bathtub leak stems from problems with the grout, you need first to locate the problem area. If you're successful in this endeavor, you're in luck, as grout repairs are usually repairs homeowners can make on their own.

Faucet Overflow Solutions

If the faucet is the issue, you are, again, in luck. Most of the time, you can fix a faucet issue by replacing the washer and using plumber's tape to seal the valve threads.

Body Leak Solutions

Depending on the extent of damage to the body, this could be an easy or very expensive fix. Before you worry too much about cost, however, locate the hole by filling your bathtub with water and watching to see from where water is coming. Unfortunately, you may need to replace the body of your tub if the damage is too advanced.

Shower Pan Leak

Unfortunately, a leaking shower pan almost always means that extensive damage has already been done. Shower pan leaks almost always stem from loose tiles at the base of the tub, missing grout, a poorly sloped surface or too much space where the wall and floor meet. To fix this issue for good, you may need to call in a handyman to demo the tile, allow a Peoria, AZ, water damage restoration team remediate the area and let a contractor rebuild the shower.

Hopefully, your bathtub leak is nothing more than a grout or faucet issue. However, even if it's more than that, you can save yourself a lot of money and headache by allowing a professional to resolve the issue.

Fire Preparation and Escape: Planning a Route to Safety

12/30/2018 (Permalink)

Fire Damage Fire Preparation and Escape: Planning a Route to Safety A fire escape plan can save lives, especially when practiced

Fire Escape Plan

A fire escape plan is an essential element of any home emergency preparation kit. You should be aware of exits and obstacles to ensure your safety in the event of a disaster.

1. Plan an Exit from Every Room

You should have an emergency escape plan for every room of your home. For bedrooms and entryways, planning is easy because there are exits immediately available. Bedrooms have windows which, depending on their height from the ground outside, can be equipped with safety ladders. The tricky part of preparation comes from rooms that are not near an exit, like a basement. For basements, you can install egress windows, which will allow for easy escape. The main point is that every room should have a clear and practiced path to escape, even multiple paths.

2. Clear the Path

Once you have determined the fastest escape routes from every room in your home, you should clear the path for your fire escape plan. This means that you should move dressers and bookcases away from windows, and you should avoid putting furniture, such as side tables and chairs, in the path of escape.

3. Practice

It is vital that you do more than design escape plans, you must practice the routes as well. Panic, anxiety and fear are inevitable emotions when you are experiencing a fire, and if you have not practiced your escape plans enough, you may freeze, forgetting what you are supposed to do. It is best to practice fire escapes at least once a month, but you should discuss them more then that, especially if you have small children.

4. Speak with an Expert

While you may feel confident about your plans, it does not hurt to describe them to professionals who may have some ideas that you have not thought of. A fire remediation specialist in the Anthem, AZ, area may even provide a free assessment of your property to ensure that your plan is the best option in the event of a fire.

A proper fire escape plan saves lives, especially when practiced. For the sake of your loved ones and yourself, practice escape routes at least monthly.

What Determines If Your Business Has Category 2 Water Damage?

12/30/2018 (Permalink)

Commercial What Determines If Your Business Has Category 2 Water Damage? Water loss in utility room due to broken pipe in Phoenix, AZ

Understanding the Type of Water Damage You Are Dealing in Your Business

Whether your business needs a water pipe repair or has an issue with the sump pump, dealing with water damage in your business in Phoenix, AZ can be time-consuming and expensive. Often, it can be helpful to understand what type of water damage has occurred.

1. The Source of the Water

One of the primary ways water damage is classified has to do with the source of the water. If water comes from an appliance and is clean, it is classified as category 1 damage. However, water that comes from a broken pipe and has contaminants is considered to be gray water, or category 2 water damage. Water that contains sewage and significant biohazards is labeled as category 3 water damage, known as black water.

2. The Amount of Time the Water Sits

Water that was a category 1 originally can turn into category 2 damage if the water is not quickly removed. If the cause of the flooding is not remedied quickly, and you, for example, put off a water pipe repair, it becomes increasingly likely that mold and bacteria will grow near or in the standing water. Generally, the sooner water is removed, the less likely major damage will occur.

3. Cleanliness of the Water

The cleanliness of the water is another major factor that determines the category of water damage. Category 2 water damage is water that is contaminated with some amount of hazardous material. If a major flood occurs, it’s often possible for there to be different categories of water damage in one building. Even if water was originally clean, water that has flooded one floor and has seeped through to another floor could become contaminated.

With knowledge of how category 2 water damage is identified, you can look out for potential causes of this type of water damage and you can implement solutions, such as a water pipe repair, to keep your business safe and dry. If your business has already sustained water damage, it could be useful to work with water damage restoration experts.

The Flash Flood Watch

12/11/2018 (Permalink)

Wildfires remove a lot of the landscape that holds back flooding from rains. The small bushes and grasses keep the water from running and flooding homes in the are of Phoenix.

Watch for flooding during rain storms!

The great city has created a lot of culverts and other systems to keep flooding from your homes but it can't always be relied on after wildfires. There will be excess water that could cause these water repelling systems to fail. Here are some tips for flash flooding:

  1. Move to higher ground during a rain storm.
  2. Never try to drive or swim in flooded areas.
  3. Watch out for snakes and other critters that are flooded from their homes.
  4. Have an evacuation plan for your home and family.

If you have flooding in your home call SERVPRO of Phoenix / Anthem.

All You Need To Know About the Fire Damage Restoration Process

12/7/2018 (Permalink)

Fire Damage All You Need To Know About the Fire Damage Restoration Process Fire damage in a Phoenix,AZ office

Fire damage can leave you reeling when you imagine the type and amount of work needed for restoration and cleanup. If you have fire in the home, it is important to know what to do during the crucial moments. It is a fire in the business, you will want to cleanup as soon as possible so as to resume operations. In this regard, an outline of the various fire damage restoration processes can help give you a better clue of what to do.

Restoration Company Services

Obviously the first step is to call in the restoration company. It is important to note that fire cleanup is easier if it is done as soon as possible. Initially, the soot damage only covers the surface causing discoloration on items such as plastics and other appliances. There might also be an accumulation of smoke smell in the house. However, the fire damage continues to become more serious and permanent as time continues.

Smoke damage assessment

The commercial fire damage professionals carry out a smoke damage assessment so as to be aware of the work awaiting them. They will determine the levels of smoke smell still present in the home and the amount of fire cleanup needed. The soot damage can cause further problems to the issue since it accumulates on appliances. The professionals involved in cleaning up the soot damage can come up with ways of minimizing the damage as well as ensuring maximum cleanliness. In case the fire in the home also occasioned water damage, you need the professionals to come up with a plan on how this is to be dealt with as well.

The professionals involved in cleaning the smoke damage from the fire in the business will most likely segment the fire damage restoration process into three main phases. The first involves getting protection against the smoke smell and smoke damage. The experts have to ensure that they have the necessary protective clothing so that they are not in contact with the soot damage. Such contact can have disastrous health consequences. For instance, fire in the home may result in the accumulation of soot. If people inhale the dust particles from the soot damage then their lungs can suffer smoke damage.

The restoration company then ventilate the home in readiness for the fire cleanup. This is important as it helps to quench the smoke smell at least before the fire cleanup is completed. It also helps in the drying up during the fire cleanup. In this instance, the process of fire damage restoration would be simpler after a fire in the business. After ventilation, the fire cleanup commences. You need reliable restoration company professionals for dealing with commercial fire damage. If you have commercial fire damage, you definitely do not want your trade secrets getting into the wrong hands.

Fire damage cleanup

The fire damage cleaning involves using high quality vacuum cleaners specialized for dealing with the soot damage. Pressure cleaning maybe needed for the fire in the business so as to cover the walls and crevices that may be hard to reach. The fire in the home cleanup continues with the removal of the smoke smell. This can be done using special deodorizing sprays and disinfectants. These can also be used for commercial fire damage cleanup.

Board up services

Whether you are facing fire in the business or fire in the home, you need board up services. This helps to prevent further damage. A proper board up installation saves you money in the event that you encounter high winds or a storm that can easily cause fire. Fire damage restoration will conduct immediate board up to prevent further exposure. This is a mitigation strategy that also keeps moisture at bay. Commercial fire damage restoration companies main aim to ensure that home or business owners resume normal activities. They also salvage as much as they can to reduce losses.

Why Calling a Clean-Up Crew Should Be Your First Post-Fire Priority

12/7/2018 (Permalink)

Fire Damage Why Calling a Clean-Up Crew Should Be Your First Post-Fire Priority Fire damage clean up in a Peoria,AZ facility

After you’ve just finished watching emergency service take care of a fire in your home, the shock can sometimes make it difficult to figure out which step you should take next. However, if you want your home to stand the best chance at a full recovery, you’re going to need to make a few calls. 

First, dial up your insurance company in Phoenix, Arizona. Next, you’ll want to reach out to a local fire damage cleanup crew. Doing this early on is imperative because

  • Quicker action yields better results
  • Mitigation of water damage is easier
  • You’ll be able to salvage more of your belongings

Fast Action

When a fire happens, it doesn’t just affect the things it burns. It releases soot and smoke that seeps into materials surrounding the fire as well. Over time, these byproducts set in, discoloring and damaging porous materials. The longer these surfaces go without being properly cleaned, the more likely it is that the damage will be irreversible, which is why calling a fire damage crew right away is so important.

Water Damage

Many people don’t consider water damage to be an issue when there’s a fire, but with gallons and gallons of water coming out of the fire hose pointed at your home, it’s definitely something you’ll need to contend with. Professional cleanup crews have the tools to dry out carpets, furniture and more, faster.


Salvaging your belongings is not only a way to keep restoration costs down, but it preserves a little peace of mind as well. Choosing a cleanup crew to come in right away can help you make the most of your remaining belongings, so you can reinstall them in your restored home when the job’s done.

Fire damage cleanup crews are trained to handle every challenge your house has to offer. Having them on the job right away means you can get back in your home sooner, so you can get back to the life you love.